A lot of planning goes into ensuring there are adequate and trained coaches to accompany the participants in our mountain biking programs. As soon as we receive a registration, our team mobilizes in preparation for the start date.
For our Weekly Programs, our Cancellation Policy is as follows:
For our Summer Camps, our Cancellation Policy is as follows:
We thank you for understanding!
If a camp or program day is scheduled, our team ensures our equipment and coaches are ready and waiting, regardless of whether a participant is able or unable to attend. For the sake of all participants, we strive to maintain good participant/coach ratios. Therefore, we are unable to offer make-up days or credits for days missed by a participant.
If it is raining too hard for biking, or if there is a thunderstorm, we will cancel the day's program --- unless it is day camp; day camps run rain or shine. We will make up rain days at the end of the program, on the day and at the same time as the previous weeks (i.e. if the program was on Tuesdays, the make up day will be the first Tuesday following the end of the program).
Our Three Pillars are safety, fun, and advancing mountain biking skills among our participants. We have a zero tolerance policy for bad behaviour or non-listening to the coaches. If a participant engages in any such behaviour, we will issue a warning, but if the behaviour does not change, that participant will be asked to leave the program and no refund will be issued.