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Policies

Cancellation Policy

For our Weekly Programs and Summer Camps, our Cancellation Policy is as follows:

Up to 7 days after your purchase (but not within 14 days of the start date, see below), you may cancel your registration and receive a 100% refund, or a 100 % credit towards a future program, valid for one year. Credits can be transferable between participants in the same family. 

  • Up to 14 days before the start date, you may cancel your registration and receive a 100 % credit towards a future program, valid for the rest of the season. Credits can be transferable between participants in the same family. 

  • Within 14 days of the start date, there are no refunds or credits for cancellation.

  • A $35.00 administration fee will be charged for cancellations.

  • If you would like to switch the day your child is registered for (i.e. switch from Tuesdays to Saturdays for example), we will do our best to accommodate, but any switches are subject to availability and numbers/staffing. 

THERE ARE NO EXCEPTIONS TO OUR POLICIES. WE HIRE OUR STAFF AND RUN ALL OF OUR PROGRAMS BASED ON ENROLLMENT. WE INVEST SIGNIFICANTLY IN OUR PROGRAMS BEFORE THEY BEGIN AND THESE EXPENSES CANNOT BE RECOVERED IF THERE ARE CANCELLATIONS. WHEN CONSIDERING A CANCELLATION, PLEASE BE AWARE OF THIS AND RESPECTFUL OF OUR POLICIES. RAD ADVENTURES RESERVES THE RIGHT TO CANCEL A PROGRAM OR CAMP DUE TO UNFORESEEN CIRCUMSTANCES WITHOUT LIMITATION; IF THIS IS THE CASE, RAD ADVENTURES WILL PROVIDE A 100 % REFUND.  

We thank you for understanding!

Make up days

If a camp or program day is scheduled, our team ensures our equipment and coaches are ready and waiting, regardless of whether a participant is able or unable to attend. For the sake of all participants, we strive to maintain good participant/coach ratios. Therefore, we are unable to offer make-up days or credits for days missed by a participant.

Rain days

SPRING AND FALL PROGRAMS: If it is raining too hard for biking, or if there is a thunderstorm, we will cancel the day's program. We will make up rain days at the end of the program, on the day and at the same time as the previous weeks (i.e. if the program was on Tuesdays, the make up day will be the first Tuesday following the end of the program). SUMMER CAMP: Generally our camps run rain or shine. However if there is very severe weather, we may cancel the day's camp. For a make up day, the participant can join any day of any week of the summer camp at the location of their choice. The parent/guardian must notify us by email info@radadventures.ca and let administration know which day they would like to use as a rain day. We are unable to offer refunds for rain days.

Our Three Pillars

Our Three Pillars are safety, fun, and advancing mountain biking skills among our participants. We have a zero tolerance policy for bad behavior or non-listening to the coaches. If a participant engages in any such behavior, we will issue a warning, but if the behavior does not change, that participant will be asked to leave the program.