Policies
CANCELLATION & REFUND POLICY:
We recognize that sometimes plans change and you must withdraw your child from camp. Cancellations or changes in registrations must be made in writing and are subject to the following:
- Before April 15th – A refund will be granted less $100 Admin Fee per week of day camp.
- April 15th to May 31st – A refund will be granted $200 per week of day camp booked.
- After June 1st – Cancellations after this date will result in complete forfeiture of camp fees (all payments are non-refundable, but can be transferable to friends and family).
- No refund, reduction of fees or credit will be granted for late arrival, early departure, withdrawal, or dismissal.
- We will do our best to accommodate requests for changes in weeks, but are subject to availability and must be requested a minimum of 2-weeks in advance of the current booking date. If we are unable to accommodate the change, no refunds or credits will be provided.
MEDICAL CANCELLATION POLICY:
All campers are subject to the above policies; however, considerations will be made in the event of an unavoidable medical cancellation. Should you need to cancel your registration on medical grounds we ask that you provide a signed medical note from your Doctor and that you contact the Camp Administrator directly to discuss the cancellation.
In a case of major illness, injury, or serious family situation while at camp, credits will be provided minus administrative fees and the days spent at camp.
PAYMENT PLAN:
Payment plans are available with credit card (Visa, MasterCard) payments only.
- 50% of the fees are due at time of registration.
- 25% is due by April 1, 2026
- The remaining balance (25%) is due by May 1, 2026.
Payments are required by their due date to hold your registration. If fees are not paid in full, your registration at camp and any payments made will be forfeited. Credit cards will be charged automatically on the payment due date.
Make Up Days
Rain Days and Weather Policy
Spring and Fall Programs:
If it is raining too heavily for biking, or if a thunderstorm occurs, we will cancel that day's program for safety reasons. Make-up days will be scheduled at the end of the program, on the same day of the week and at the same time as the original sessions. (For example, if the program was on Tuesdays, the make-up day will be the first Tuesday following the end of the camp.)
Summer Camp
Generally, our camps run rain or shine. However, in cases of severe weather, we may need to cancel a day's activities for safety. Participants will have the option to join any day of any week of the camp as a make-up day at the location of their choice. To do so, parents/guardians must notify us via email at info@radadventures.ca and specify which day they'd like to use as a rain day.
Note: We are unable to offer refunds for rain days or weather-related cancellations.
Weather and Air Quality
In the event of severe weather conditions or poor air quality that pose safety concerns for participants and staff, or make the property inaccessible or unsuitable for activities, we reserve the right to cancel or reschedule your reservation. In such cases, a credit toward future camps and programs will be issued. Participants will be notified promptly, and no refunds will be provided.
We recommend monitoring local weather and air quality reports before your arrival to stay informed.
Our Three Pillars
Our Three Pillars are safety, fun, and advancing mountain biking skills among our participants. We have a zero tolerance policy for bad behavior or non-listening to the coaches. If a participant engages in any such behavior, we will issue a warning, but if the behavior does not change, that participant will be asked to leave the program.